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Return Policy

Return Policy (Books / CDs)

Book / CD – Once purchased, books / CDs cannot be refunded unless damaged or defective in which case a replacement will be provided upon request.

Returns & Exchanges (Other Products)

We accept returns of unused items. All returns must be postmarked within 10 days of receipt. Prior to returning an item, please contact us. Once the returned item is received we will issue a refund (less shipping fees). 

Please send items back in their original packaging and in their original condition.

Shipping fees are not refundable.

We do not offer refunds on these products:

  • Sniff-it
  • Buddy Friends Bundle
  • Calm-a-Mile Essential Oil

Returns can be mailed to the following address:

P.O. Box 582
Winfield, Il. 60190

Cancellation Policy for The Complete Training Package

  • If you cancel BEFORE attending any class, your payment will be refunded, less cost of the book/cd and shipping fees.
  • If you cancel AFTER you have attended the first class (but prior to attending any others) a refund of 50% of the purchase price will be issued.
  • Refund requests must be made within 90 days of the original purchase date.


Friendly Support

We're here to help. Our experienced trainers guide you through every step of the process as you learn how to build a lifetime relationship with your dog based on trust and understanding. 

Quick Start Package

Would you like to know more about your dog? Would you like to prevent mistakes and create a positive training plan? Check out our Intro to Training (Virtual) class for free.

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In-Home Training

For those who prefer personalized training in the comfort of your home, we offer several options with one of our experienced behavioral trainers using only humane, science-based methods.

Modular Classes

Our classes are modular so that you can choose a location (throughout Chicagoloand) and time that best suits your schedule each week. View our calendar for upcoming sessions.